Frequently Asked Questions

TASTEUR APP

Is Tasteur mobile friendly?

Absolutely, Tasteur was designed to adjust itself to your device. Tasteur will function smoothly, regardless of whether you are using your laptop, tablet, desktop, iPhone or Android phone.

Do you have an App that I can download via App Store or Google Play?

Although Tasteur is an online platform, it was designed with the intention of creating real world relationships and connecting people with ‘source’. In keeping with this more traditional and holistic approach, Tasteur’s Founder made a conscious decision not to force you into downloading any kind of software. This results in a much more secure and reliable platform that is compatible with all kinds of devices, with no need for localized updates!

YOUR ACCOUNT

What are the benefits of creating a Tasteur account?

By signing up to Tasteur, you will gain direct access to the best local food providers, farmers, craft beverage producers, private chefs, and tastefully crafted activities near you! You will be part of a growing community that is moving away from centrally controlled mass-production and towards a more localized ‘intimate’ system. As a result, you’ll find better quality fresher produce, plus you will be able to develop relationships with your providers, just like the good old days!

Does it cost to open a Tasteur account?

No, joining Tasteur is 100% FREE!

How do I update my Account Information?

All account details, including Tasteur profile, username and password, can be updated by logging in to your account.

I forgot my Tasteur password, how can I reset it?

Go to the login page, click on “Forgot password” and enter the email address that you used to register. You will then receive a link via email directing you to choose a new password.

COMMUNITY & REVIEWS

How do reviews work on Tasteur?

To leave a review or comment about a particular provider, product or activity, simply login to your Tasteur account and write something in the comment box at the bottom of the listing. The review format on Tasteur is more like an open discussion. At Tasteur, feedback goes beyond good vs. bad. We invite you to elaborate on your experiences and interact with your fellow users and providers. Do please keep it courteous though, and let your feedback be constructive.

How do ratings work on Tasteur?

If you’ve had an experience with a provider, product, service or activity featured on Tasteur, you can also show your support by giving it a thumbs up. This helps highlight trusted local providers and small businesses within the community.

SUPPORT & ENQUIRIES

In case of any questions or problems relating to a specific product or service, who do I reach out to?

You should contact the individual provider directly via their listing or profile page since they will be best qualified to help.

Who do I contact regarding technical issues or matters concerning the website?

Questions relating to the platform or website functionality should be directed to Tasteur support who are always happy to be of service. Our team can be reached HERE, and typically reply within 24 hours.

PAYMENTS

Can I pay through Tasteur?

Some providers on Tasteur offer direct bookings or online payments through the platform, while others handle orders and payments independently. If online payment is available for a specific listing, you’ll be able to pay securely during the booking or checkout process. Otherwise, you can contact the provider directly to arrange payment or purchase in person.

What payment methods do you accept?

For listings that support online payments via Tasteur, payments may be made using major credit and debit cards, prepaid cards, and PayPal. Providers may also accept additional payment methods directly at their location or through their own channels.

Which currencies are supported?

Tasteur is an international platform with the base currency displayed in US Dollars. When prices are available, you can display them in your local currency by clicking on the price and selecting your currency of choice from the dropdown. Please note that exchange rates and final charges may vary depending on your payment provider or bank.

Is my credit card information secure?

Yes! Online payments made through Tasteur are processed via secure third-party payment providers such as PayPal. Tasteur does not store or have access to your credit card information or payment credentials.

orders, bookings & returns

What happens after I place an order or booking request?

Depending on the provider, orders and bookings may either be handled directly through Tasteur or through the provider’s own channels. If the provider uses Tasteur’s booking or payment system, you may receive confirmation updates by email once your request has been accepted or confirmed.

How can I change or cancel an order or booking?

Policies may vary between providers. For changes, cancellations, or special requests, please contact the provider directly via their listing or profile page.

What about exchanges, refunds, and returns?

Returns, refunds, exchanges, and cancellation policies are determined by each individual provider. We recommend reviewing the provider’s policies before placing an order or booking.

delivery & shipping

How does delivery & shipping work?

Tasteur connects you directly with independent providers, who are responsible for fulfilling their own orders, deliveries, bookings, and services. Please review the individual delivery, pickup, or fulfillment policies of each provider before placing an order or booking. Questions relating to shipping, timing, fulfillment, or delivery issues should generally be addressed directly to the provider. If needed, you are also welcome to contact the Tasteur team and we will do our best to help mediate and assist where possible.

Where do providers deliver?

Delivery areas vary between providers. Many food and artisan businesses operate locally or within limited regions due to the nature of their products. Before placing an order, please review the provider’s delivery or shipping information carefully. If anything is unclear, you can contact the provider directly via their listing or profile page.

Do you have your own delivery service?

No. Delivery and fulfillment are managed independently by each provider. Tasteur does not operate its own delivery service or handle fulfillment logistics.

What happens if I order from different providers?

Since providers operate independently, orders from different providers are usually handled and delivered separately.

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